Reference

Privacy Policy for Your Account

Your canda4d account data, DANA, OVO, GoPay, QRIS wallet records, cookies, and device checks are covered in this Privacy Policy before you open an account.

Account dataWallet recordsCookie useDevice checks
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canda4d Privacy Policy for Your Account
CONTACT ROUTES

Policy Help for DANA and QRIS

Privacy questions should reach the team that can see account records, not a public chat thread.

Live chat Open live chat after login between 10:00 and 02:00 WIB for cookie, device, or…
WhatsApp check Use WhatsApp when a privacy request needs identity matching.
Email request Send privacy requests to [email protected] when you need a written trail.
ACCOUNT CARE

Privacy Controls Around Your Wallet

We handle privacy through account steps you can recognise. The profile screen stores your contact details, the wallet area records DANA, OVO, GoPay, and QRIS activity, and the…

Profile data

We use your registered name, phone, email, and account ID to identify you during support checks.

Wallet records

DANA, OVO, GoPay, and QRIS references are stored with timestamps, status, and account ID.

Cookies

Cookies remember your session, language choice, and device state on Android Chrome and iOS Safari.

Device checks

Recent login device, IP range, and session time help us spot account access that does not match your normal pattern.

Retention

We keep account, wallet, and support records only for operational, security, and legal record needs.

Correction requests

If your phone, email, or profile detail is wrong, contact us through chat, WhatsApp, or [email protected].

Privacy Questions Before You Join

These answers cover the privacy questions we receive before and after account opening. They focus on account data, wallet references, cookies, access checks, and contact routes for Indonesia. If your question involves eligibility, our answer will also depend on local law and whether access is permitted in your location.

We collect the details needed to create and protect your account, such as name, phone, email, account ID, password data, device session, and wallet references when you use DANA, OVO, GoPay, or QRIS.

Wallet records help us trace deposits, withdrawals, failed payments, and support requests. We store the reference, timestamp, payment route, account ID, and status so your wallet question can be checked accurately.

Yes. Contact live chat, WhatsApp, or [email protected] and tell us which field needs correction. We verify your registered phone or email first so private account changes are not made for the wrong person.

Cookies keep your login session, language choice, and device state active while you browse on Android Chrome or iOS Safari. You can clear cookies through your browser settings, then log in again when needed.

We share data only when needed for payment processing, account security, technical service, support handling, or legal record duties. We do not sell your profile, wallet history, or private support messages.

Email [email protected] with your account name, registered phone, and the data you want removed. Some wallet and security records may need to stay for operational or legal record reasons.

We may ask you to confirm your phone, email, recent wallet reference, or last login time before changing private data. You can also check Account > Profile > Security and contact us if access looks wrong.

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